What is a Cloud Call Center Solution?

A cloud-based call center solution is a web-based software hosted over the cloud for handling inbound and outbound calls and can be accessed from any place, eliminating the need for physical infrastructure. It Involves minimal upfront capital and ensures seamless customer interaction through multiple channels for a better customer experience.
*astTECS Cloud Contact Center Solution is an ideal solution for all business sizes that enables sales and support teams to work from anywhere with utmost effectiveness. It is flexible, scalable and easily manageable for remote workers.

Benefits of *astTECS Cloud Call Center Solution

Improve your Customer Service and enhance workforce productivity with our Inbound, Outbound and Blended Cloud Contact Center Solutions

Faster Deployment with Minimal Investment

Easy to set up at minimal time. It works on OPEX model and reduce overheads cost as it requires no infrastructure.

Omnichannel Integration

*astTECS cloud call center solution provides a superior customer experience by enabling interaction with customers through multiple channels – Voice, Webchat, WhatsApp, Email, Social media, SMS.

Remote Work Capability

With *astTECS Cloud call center solutions, agent can login from anywhere, anytime to handle customers calls from their phones, laptop, softphone, etc with the internet. It also allows disposal calls, monitoring agents remotely, tracking live calls, listen to call recordings from any location.

Unlimited CTI Integration

Integrates with any enterprise grade CRM – Zoho, Salesforce, Leadsquared, Vtiger, Microsoft Dynamics etc in one click for better customer service and to manage calls efficiently.

Reliable & Secure

*astTECS Cloud solution is hosted on Asia’s largest rated ‘4’ hyperscale data center. Hence *astTECS has most stringent levels of data security. Powerful VPN access to provide added security.

Easy Customisation

Built on the powerful Open Source ASTERISK platform,*astTECS Cloud Call Center Solution can be customized as per your business requirement with customizable dashboards and reports.

Key Features

Inbound Dialer Features

  • Multi level IVR
  • ACD (Automatic Call Distribution)
  • Skill based routing
  • Missed call alerts
  • Customised call queues

Outbound Dialer Features

  • Progressive Dialing
  • Predictive Dialing
  • Manual Dialing
  • Voice Blasting
  • Filter based calling

General Features

  • Agent module & Admin module
  • Call back scheduling
  • Real time dashboards
  • Call recording
  • Call disposition
  • Live Call Monitoring with listen, whisper & barge-in
  • Call transfer & Conferencing
  • Script assistance
  • Reporting module with agent performance, inbound & outbound reports

Solution Available

Pure Cloud Solution

In Pure Cloud Offering your entire infrastructure is hosted on*astTECS cloud platform including application and trunk lines. No worries for Gateway, SIP, PRI lines, internet leased lines etc. A fully managed service pays per use model.

Hybrid Cloud Solution

In Hybrid Cloud Offering, Cloud Agent application is hosted on *astTECS cloud platform whereas trunk lines are at customer premise. You can also migrate your existing telephone line to *astTECS Data Center and Continue using your existing numbers with *astTECS Cloud Contact Center.

*astDial (Mobile Dialer)

Run Call Center from your Android phone integrated with powerful features of call center – Auto dialing, Manual dialing, preview dialing, Extensive Inputs on Google Forms and storage on Google Cloud, live monitoring, call disposition, campaign management.