What We Offer
Call Center Solution for Small, Medium and Large enterprises
Your call center operation requires a proactive, scalable, end-to-end solution to monitor and manage all processes. *astTECS call center dialer is just what you need. It provides visibility and control over the performance and productivity of your call center. *IKIT call center solution is an Omnichannel Solution with all the advanced features to suit as per your business requirement.
We Can Help You Succeed

Our Key Offerings

Automatic Call Distribution

Routes the calls to best suitable agents based on skill sets for faster customer resolution.

Inbound and outbound dialer

Multiple dialing options for outbound and inbound process such as Predictive, Progressive, Preview and manual dialing

Multilevel IVR

Create multi-level and custom voice greetings to your IVR menu as per your business requirements.

Voice Logger

Records all inbound and outbound calls for quality monitoring and agent performance evaluation

Voice blasting

Broadcast voice message to large target audience for different campaign without deploying extra agents

Missed call alert

Get missed called alert in agent dashboard to generate leads and enable you to easily engage with your customers.

Real-Time Call Monitoring

Monitor real-time activity of agents from one place like agent performance, call logs and call analytics.

Click to Call

Call the customer directly from your CRM or on a website for quick and efficient communication with the customer.

Real-time Call Reports

Generate multiple reports based on real-time statistical data to measure the multiple campaign performance.

Architecture

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